Support

Help & FAQ.

The questions every InstructorKit buyer asks, answered in order. If your question isn't here, the contact page gets you to a real person within a business day.

Which kit should I choose?

Two questions sort 90% of buyers into the right kit: how deep does the training need to be, and how much of your own material are you bringing.

01If I'm only running one workshop this year

Pro Kit ($347). Full 12-deliverable package — Student Manual, Instructor Guide, Slide Deck, knowledge checks, evaluation, SCORM, the works. 16 lessons max, 15–20 pages of your source. Most working trainers buy here.

02If I'm running 3+ workshops a year

Make + Host annual bundle ($1,997/yr). Three Pro Kits + slide narration + 12 months of BLE Academy hosting (100 seats). À la carte the same set runs $3,120; the bundle saves $1,123. See the Make + Host page for the math.

03If I'm bringing a procedure manual or 30+ pages of source

Team Kit ($497 / $697 / $997). Three Workshop Sizes by source capacity (40 / 80 / 150 pages). All three ship the same 12 deliverables, 40 lessons max. Pick the size that matches your source content.

04If I have a whole catalog to modernize

Library ($1,500/mo). ~6 complete programs per month built from your existing decks, SOPs, and manuals. Monthly subscription, you own everything, includes Academy hosting. See the Library page and book a scoping call.

05If I'm just kicking the tires

Free Sample. Pick a sample topic on /free-kit and download a real Starter-shaped kit on it. No card, no signup. See exactly what InstructorKit produces.

What's actually in each kit?

Every paid kit centers on the Student Manual, Instructor Guide, and Slide Deck. Pro and Team add the full 12-deliverable set.

01What are the 12 deliverables?

Course Outline, Student Manual, Self-Study Guide, Instructor Guide, Pre-Assignment, Quick Reference Guide, Advertorial, Recommended Reading, Quiz & Answer Key, Training Evaluation Form (Kirkpatrick-aligned), Certificate of Completion, Slide Deck. All editable Word & PowerPoint, plus PDF and SCORM where applicable.

02Does Starter include all 12?

No — Starter is 3 core docs: Student Manual, Instructor Guide, Slide Deck. Add the 8-doc Supporting Documents Bundle for $39 to bring it to 11 of the 12. The Kirkpatrick Training Evaluation Form is exclusive to Pro and Team, which include all 12 by default.

03Does my kit include SCORM?

Every paid kit — yes. A SCORM 1.2 package ships with every paid kit, including Starter. Alongside it you always get editable Word, PowerPoint, and PDF files.

04What about slide narration?

Starter — no. Pro — optional add-on at $97. Team — included. Make + Host — included on all 3 kits. Library — included on every program.

05How long can my output actually be?

The kit's lesson count is what scales (Starter 6, Pro 16, Team 40, Library 40 per program). The output documents themselves have no page limit — a Pro Kit Student Manual often runs 60+ pages, the Instructor Guide 40+. The lesson cap caps program depth, not document length.

Generation: best practices and gotchas

Generation can be ready in as little as 5 minutes and gets stronger with better inputs. A few patterns separate great output from generic output.

01How do I get the best AI output?

Be specific. The wizard's topic, audience, level, and depth fields are the inputs InstructorKit uses — vague inputs produce generic content. “Onboarding training for new warehouse supervisors handling FDA-regulated cold storage” produces better output than “onboarding training.”

02Should I upload reference material?

Yes when you have it. Pro Kit takes ~15–20 pages, Team Kit takes 30–150 by Workshop Size. Upload SOPs, procedure manuals, or existing training notes — InstructorKit weaves your terminology and voice into the program. Output gets visibly better.

03What if only some of the documents generated?

Click the “Retry missing” button on the /courses page for that order — it re-runs only the failed deliverables. InstructorKit automatically retries transient failures inside each step, so partial failure usually means a timeout on a single document. Refund the kit if a retry still fails: see the refund FAQ below.

04How long does generation take?

Pro Kit: typically 3–5 minutes. Team Kit Standard: 5–8 minutes. Team Extended/Comprehensive: 8–15 minutes depending on source upload size. You'll get an email when generation finishes.

05Can I edit the InstructorKit output before downloading?

Yes — every output ships as editable Word and PowerPoint. Tweak voice, swap examples, add proprietary frameworks. The AI gives you the first 80%; you ship the last 20% yourself.

Publishing to BLE Academy

BLE Academy is our hosted LMS. Publish from InstructorKit in one click — your kit shows up in the Academy admin, ready to invite learners.

01How does the one-click publish work?

On the /courses page for a finished order, click “Publish to BLE Academy.” If you don't have an Academy subscription yet, you'll see a pricing modal — pick a plan (Solo $49/mo, Pro $149/mo, Business $399/mo) and check out via Stripe. Your kit is published the moment the subscription provisions.

02What does my team see after I publish?

Learners get an email invite, log in, and see your kit as a course. Progress is tracked per lesson. Completion auto-issues a tamper-evident certificate with a public verification code. Managers see a dashboard with team progress, due dates, and CSV export.

03What if I already have an LMS?

Skip Academy entirely. Every Pro Kit and up includes SCORM 1.2 export — download the ZIP and upload to Cornerstone, Workday, Litmos, Docebo, Canvas, Moodle, or any SCORM-compatible LMS. Hosting on BLE Academy is optional, not required.

04Can I publish the same kit to both Academy and my own LMS?

Yes. One generation, multiple destinations. Publish to Academy for hosted delivery to your team, and also download SCORM to load into your corporate LMS.

05How do I invite learners on Academy?

Open the Academy admin at learning.ble.training/admin/manager/team. Click “Invite learners,” paste a list of emails. Each invite ties the learner to your account. Seat caps enforced server-side based on your plan.

Troubleshooting

The most common things that go sideways, and the fix in each case.

01Generation stuck at 0%

Refresh the /courses page once. If it's still stuck after 10 minutes, contact support with your order id — we'll either restart the workflow or refund.

02One or two documents didn't generate

Click “Retry missing” on the /courses page for the order. Each retry re-runs only the failed deliverables. Most transient failures fix on the second pass.

03My SCORM package errored on upload

InstructorKit ships SCORM 1.2 — accepted by every major LMS. If your LMS reports an error, it's usually a file-size limit or a CDN-blocking rule. Try uploading from the LMS admin directly (not the in-LMS authoring tool). Contact us if it still fails — we'll regenerate.

04I can't download my files

Download links are session-authenticated. Sign in to the account that placed the order at /courses and click your order. If the email is different from the account email, contact support.

05My branding didn't apply

Branding (logo, colors) is applied during generation. If you uploaded a logo and it didn't land, check the file format — PNG and SVG work best. JPG with white backgrounds works; transparent JPG won't.

Billing, refunds, and account

Payments are processed by Stripe. Refunds are honest.

01What's your refund policy?

If generation fails entirely and we can't recover it, we refund you automatically. Beyond that, your first paid kit carries a 7-day money-back guarantee— if you're not happy, email us within 7 days for a full refund, no questions asked. After the first kit, all sales are final (each kit is custom-generated on demand). See /refund-policy for the formal version.

02Can I cancel my BLE Academy hosting?

Yes — from the Stripe customer portal linked in your Academy admin settings. Cancellation takes effect at the end of the current billing cycle. Your published courses stay accessible until then.

03Where do I see my receipts?

We email a receipt after every purchase. The Stripe customer portal in your account settings shows the full billing history and lets you download invoices.

04What about a coupon code?

If you have a code, paste it in the coupon field on the pricing page or in Stripe Checkout and the discount is applied before you pay. There are no public promo codes running right now.

05Do you offer team / volume pricing?

For high-volume use across multiple workshops, see the Library page ($1,500/mo for ~6 programs). For ongoing consulting / agency relationships, contact us — we'll scope a custom arrangement.

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